Each year the Board of Kelda Group plc allocate a set amount, which is put into the Trust for the Trustees to make awards to deserving customers who have fallen into arrears with their water services charges. In order to be considered for an Award, applicants must show that they are in a multiple priority debt situation (including water services charges arrears with Yorkshire Water) and they will not have received a previous Award within the last 2 years.

This is not a bottomless pit and the Trustees target the people who are in the greatest need first.

Any monies/awards granted are paid onto the customer's account with Yorkshire Water (no cash is given directly to the customer). Awards are also made to Council and Housing Association tenants whose water charges are included with their rent. In these cases, a cheque is sent to the Council or Housing Association, to be credited to the successful applicants' rent account.

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